Responsible Gambling
Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If gambling stops being fun and starts causing harm, it is important to seek help as soon as possible. Please read the information below to learn how to gamble responsibly and where to find support.
Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. Recognising the warning signs early can make a significant difference. You may have a gambling problem if you experience any of the following:
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Chasing losses by placing bigger or more frequent bets
- Neglecting work, family, or social responsibilities due to gambling
- Lying to friends or family about the extent of your gambling
- Using gambling as a way to escape stress, depression, or other problems
- Repeatedly trying to cut back or stop gambling without success
- Feeling guilt or shame after gambling sessions
- Losing track of time or money spent while gambling
Self-Exclusion Tools
We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your gambling activity. These tools are available at any time and are easy to use. You can set deposit limits to restrict how much money you add to your account within a given period. Session time limits allow you to control how long you spend gambling in a single sitting. Reality checks send you regular reminders of how long you have been playing. You can also take a temporary break from gambling by using our cooling-off feature, or you can request a full self-exclusion which will prevent you from accessing your account for a defined period. If you choose to self-exclude, we will do everything we can to honour your decision and support your recovery. Please contact our customer support team to activate any of these tools or to discuss your options.
Helpful Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations offer free, confidential advice, counselling, and support services for individuals and their families affected by problem gambling:
- BeGambleAware - BeGambleAware provides information, advice, and a free helpline to support anyone affected by problem gambling. Their resources are available 24 hours a day, 7 days a week.
- GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain. They offer a free helpline, online chat, and face-to-face counselling services.
Remember, you are never alone. Reaching out for help is a sign of strength, and support is always available. If you believe your gambling has become a problem, we encourage you to contact one of these organisations today.
